Refund policy
Return & Refund Policy
At ValuZen, we strive to provide a smooth and satisfying shopping experience for every customer. Please read our Return & Refund Policy carefully.
Return Eligibility
Returns are accepted only in the following cases:
- The product received is damaged
- The product received is defective
- The product received is incorrect
To be eligible for a return, the issue must be reported within 3 days of receiving your order.
How to Request a Return
To initiate a return request, please contact our support team via email at:
valuzen2@gmail.com
Kindly include your Order ID and a brief description of the issue. If applicable, attach clear photos or videos of the product. Our team will review your request and guide you through the next steps if the return is approved.
Return Conditions
- The product must be unused and in its original packaging
- All accessories, manuals, and items included in the original package must be returned
- Returns are subject to verification and approval by our support team
Refund Process
Once the returned product is received, inspected, and approved, your refund will be processed to the original payment method. Depending on your payment provider, it may take a few business days for the refund to reflect in your account.
Unboxing Video (Recommended)
We recommend recording an unboxing video when you receive your order. This helps us resolve claims related to damaged, missing, or incorrect products more quickly and efficiently.
Need Help?
If you have any questions regarding returns or refunds, please contact us at:
📧 valuzen2@gmail.com
Our customer support team will be happy to assist you.